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eDetailing Strategies for a Higher Physician Response

Order the Special eDetailing Supplement for a comprehensive review of this topic (includes this and several other reprints).

SUMMARY

In 1996, when the sales rep expansion was just starting, adding a drug rep to the sales force would yield 750 doctor calls per year. In 2000, this number dropped to just 17 calls per year per added rep (Credit Suisse/Scot Levin, 2001). "Clearly," says Croom Lawrence, Marketing Manager at Wyeth Pharmaceuticals, "we are passing the point of diminishing returns and innovation is required to increase the productivity of reps." He was speaking at the ePharma Summit conference held on May 10-12, 2004, in Philadelphia, PA.

Most pharmaceutical firms have piloted eDetailing programs and scaled them successfully. However, although "Traditional eDetailing" has been around for at least 5 years, marketers must expand the definition of eDetailing. To this end Croom offers a "Best Practice Guide for eDetailing" to help pharma marketers optimize the reach and impact of eDetailing.

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PMN36-03
Issue: Vol. 3, No. 6: June 2004
Word Count: 1679
TOPICS: eDetailing | eMarketing/Internet | Physician Marketing


Special Supplement: eDetailing
Updated Version...includes eSampling!
eDetail Supplement Cover OVERVIEW
In the rush to gain Share of Voice by increasing the frequency and reach of sales calls, pharmaceutical companies may have lost sight of the value that the "detail person" has given to physicians in past years.

The declining sales force return on investment may signal that a significant adjustment will take place in how pharma companies market and sell their products to physicians. Many experts--not the least of which are the experts cited in this Special Supplement--think that eDetailing fits the bill for a solution to declining physician marketing ROI.

This Special Supplement to Pharma Marketing News brings together in one convenient document several topics and case studies on eDetailing and ePromotion to physicians.

The resultant collective wisdom of many experts both inside pharmaceutical companies and outside provide a frank assessment of the role and impact of eDetailing on physician marketing as well as the challenges that lie ahead.

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TABLE OF CONTENTS
  • Introduction... pg. 1
  • eDetailing Strategies for a Higher Physician Response... pg. 2
  • The Impact of eDetailing... pg. 5
  • Why Pharma Can't Ignore eDetailers... pg. 7
  • Optimizing eDetailing ROI... pg. 9
  • The Future of eDetailing... pg. 11
  • Intelligent Online Sampling Strategies... pg. 13
  • A Private-label, Turnkey eDetailing Solution at a Fixed Fee Price... pg. 16
  • eDetailing Solution as Part of a Cross-Channel Strategic Relationship... pg. 17
  • Online Detailing as an Adjunct to a Part-time CSO Sales Force... pg. 18
  • Expanding New Patient Starts Through Broader Physician Sample Coverage... pg. 19
  • List of Resources & Experts Cited... pg. 20
LIST OF FIGURES
  • Physicians who use the Internet for work-related activities (US only)
  • ePromotion Activities and Expenditures
  • ePromotion Activities by Activity Type
  • Benchmark Study and Online survey of eDetailed physicians: Doctors prefer eDetails with honoraria
  • Benchmark Study and Online survey of eDetailed physicians: Prescribers respond favorably to eDetailing
  • e-Detailing vs. Overall Sales and Promotion. eDetailing and promotion budgets through the product life cycle
  • "Doorknob Details Study": Sales force effectiveness parameters
  • Computing in the Physicians' Practice
  • Fixed Price eDetailing Solution: Cost per detail
  • US promotional Spending by Pharma Breakout
  • Impact of Sampling on Physician Prescribing
  • Pharmaceutical Marketing Influence on Physician Prescribing
  • Percent of Physicians Rating Information Services Good or Excellent (Internet, Reps, Journals, Symposia)
  • PDR Subscriber Survey
  • MD Consult Survey
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