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Growing Pharmaceutical Sales Utilizing Six Sigma and Lean
By Brad Stewart

SUMMARY

Six Sigma and Lean have been used for more than two decades to improve manufacturing operations in every industry around the world. But, most people don't view them as having applicability to the world of pharmaceutical sales and marketing. This article summarizes an interview with Edward Abramowich, Director Six Sigma, Global Sales Organization, Sun Microsystems, and one of the world's leading experts in utilizing Lean and Six Sigma in sales. Abramowich offers insights on how Six Sigma and Lean principles can be applied to improve efficiencies in pharmaceutical sales and marketing.

Questions and topics discussed include::

  • Why the interest now in applying these principles to sales and marketing and increasing revenues?
  • How can these tools help deal with margin pressures in our industry?
  • What is solution selling and how might it apply to the pharmaceutical industry?
  • How might these tools be applied to make the sales force more effective and efficient?
  • How might Six Sigma help to improve sales efficiency in pharmaceuticals?
  • Voice of Customer

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PMN44-04
Issue: Vol. 4, No. 4: April 2005
Word Count: 1632
TOPICS: Sales Force Effectiveness/Productivity | Strategy/Planning | Market Research

Special Supplement: Increase Physician Access and Detailing Effectiveness
SFE Supplement Cover Everyone knows that pharma sales reps are less effective than they used to be. Although the pharmaceutical sales force has doubled between 1995 and 2000, the number of audited calls has only increased by 10%.

Through articles and real-world case studies this Special Supplement presents the collective wisdom of many marketing experts who offer solutions to the problem of decreasing sales rep effectiveness and decreasing return on the physician marketing dollar.

The information in this Special Supplement is certain to give you a better understanding of the issues relating to physician access and how to improve the effectiveness of your physician marketing and sales campaigns.

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TABLE OF CONTENTS
  • A Crisis in Professional Detailing... pg. 2
  • Marketing's Role in Limiting Physician Access... pg. 4
  • Finding the "Right Stuff" to Revitalize Sales Productivity... pg. 6
  • Facilitating Physician Access and Education Through Online Conferencing... pg. 7
  • The Targeted Model... pg. 9
  • Limbic Market Research... pg. 11
  • Intelligent Online Sampling Strategies... pg. 13
  • Increase Prescription Sales with Smart Tools at the Point of Care... pg. 16
  • A Novel Approach to Communicating with Physicians... pg. 18
  • Increase Sales Representative Performance and Productivity by Building Collaborative Physician Relationships... pg. 20
  • Promoting Pull Through Prescriptions via Value-Added Free Medical Practice Web Sites and Patient Education... pg. 21
  • Gauging Physician Behavior and CE Impact with Two-Way, Real Time, Web-Based Technology... pg. 22
  • Live, Online, Interactive Conference with Experts to Provide Detailed Product Information to Physicians... pg. 23
  • Audio with Synchronized Visuals Streaming Over Low Bandwidth Internet Connections for Physician Detailing... pg. 24
  • Online Content Management System for Sales and Marketing Representatives... pg. 25
LIST OF FIGURES
  • Percentage of Physicians Indicating Sales Rep Attribute is Valuable
  • US promotional Spending by Pharma Breakout
  • Impact of Sampling on Physician Prescribing
  • Pharmaceutical Marketing Influence on Physician Prescribing
  • Percent of Physicians Rating Information Services Good or Excellent (Internet, Reps, Journals, Symposia)
  • PDR Subscriber Survey
  • MD Consult Survey
  • Sources for Learning Prescribing Information

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